Assessor Resource
PSPWPR402A
Respond to general workplace relations enquiries
Assessment tool
Version 1.0
Issue Date: May 2024
In practice, people responding to enquiries may be working:
as first line response staff in an advisory body, providing general advice to external clients, such as employees, employers, human resources staff and union members
in the human resources division of an organisation, providing advice in response to internal queries
This unit covers the competencies required to respond to enquiries about general workplace relations matters. It includes clarifying the enquiry, accessing standard information and providing general advice according to the level of authority.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)